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View Full Version : Xbox Live customer service is stupid


Marc
12-05-2006, 08:51 PM
I actually read through the Terms of Use when I created my Gamertag on my Xbox 360. I saw this section:5. ASSOCIATED ACCOUNT USERS
If you are the user of an associated account, then the holder of the Service account has full control over your associated account. This control includes the right to end the Service, close or alter your associated account at any time, and to request and receive usage information related to your associated account. Any data related to your associated account is collected and delivered to the holder of the Service account and Microsoft. As an associated account user, this contract applies to you except for the following sections: Section 4 (You Are Responsible for Your Service Account), Section 6 (Charges and Billing); Section 19 (Your Cancellation of Service), and Section 25 (Our Notices to You; Consent Regarding Electronic Information).

You represent that you are the parent or legal guardian of each minor that you allow to use your Service account or associated account. You acknowledge that you are aware that some features of the Service and some content available through the service may contain or expose users to material that is unsuitable for minors, and you agree to supervise usage by minors whom you permit to use the Service. The Service accessed through an original Xbox console is not intended for children under 13. Microsoft offers Family Settings on Xbox 360 that help you limit access to material that may be unsuitable for minors. By applying Family Settings to an associated account at sign-up, you may, among other things, prevent any user of an associated account from making additional purchases, and prevent any user from having access to voice and video chat, which will eliminate the ability of such user to communicate with other users. You may view or revise your Family Settings in the Xbox Dashboard in the System area. If you are interested in learning more about Family Settings, information is available at http://www.xbox.com/support/familysettings/default.htm. You remain responsible for any material to which a user of your subscription either gains or is denied access as a result of your use or non-use of the Family Settings. The only problem is that there is no corresponding information anywhere else about exactly what an "associated account" is nor how to set it up. I'm thinking that it may be a specific term related creating an Xbox Live account for someone under 18 years of age that then requires the parent's Microsoft Live login, but when I look at the related "Family Settings" information, I don't see any reference to "associated account".

I've been on the phone with Microsoft for 30 minutes and am currently speaking with a second representative. Both people have been complete unaware of "associated accounts", even when I point them right to their Terms of Use.

This current representative spent several minutes explaining that "associated accounts" meant that I have multiple phone numbers on my account. :huh:

Marc
12-05-2006, 08:57 PM
Well, it does seem that it's related to a minor's account. I guess that the fault is inconsistent usage in that they don't refer to "associated account" in other places where minor accounts are set up or managed.