doom1701
02-01-2007, 10:52 AM
It's a good provider, but their directory riled me up yesterday regarding our billing and a "late" fee.
Kaylee goes to daycare one day a week. Until about 3 weeks ago, each week I'd take her in and there would be an invoice for us in the signin book--the invoice was the amount for the previous week. I'd let Jen know the amount (sometimes she'd stay an extra hour, so the amount varies slightly) and Jen would write out a check when she picked up Kaylee in the afternoon.
2 weeks ago, I get an invoice for 1 week we already paid for, the previous week (which I actually had a check for), the current week, and about 3 weeks into the future. I asked the woman in the office about it--she said that the invoice probably had some future dates on it, and I shouldn't worry about it.
Last week, there's no invoice at all in the book. I didn't have the time to ask what was up.
This week, there's an invoice for daycare services for about 6 weeks on it. It covered all the way back to the first week of January (2 weeks we had already paid for) and through the middle of February. At the bottom was the total for all 6 weeks, and then a hand written correction showing how much we owed for the 4 weeks (including the future weeks) we had not yet paid.
And attached to that was a letter saying that we were being charged a $15 late fee for being deliquent on our account.
I went through our checking account and verified that the hand written total on the invoice was correct, and I called the provider later in the day and spoke to the director. I told her I had verified everything, but I was curious why we were being billed into the future. She said that they always billed two weeks ahead. That was bull, but I don't mind the idea of paying ahead, so I didn't argue it.
Then I say that Jen will be in with a check for the handwritten invoice amount in the afternoon, as long as she removes the late fee. She tells me that they've already done that once for me..and then corrects herself because she was referring to something totally different. She then tells me that it shouldn't matter if I didn't get an invoice the week previous--I should know how much I owe even if they don't give me an invoice. Then when she was done ranting, she agreed to remove the late fee.
So apparently they believe that I should be paying them whether they invoice me or not. I told Jen later that she'd probably love it if we just started paying them extra every week, too--if they can't even get invoices out in a timely fashion, nor can they print invoices that don't need hand written corrections, I'm sure extra money would just disappear into the books.
OK, I feel better now.
Kaylee goes to daycare one day a week. Until about 3 weeks ago, each week I'd take her in and there would be an invoice for us in the signin book--the invoice was the amount for the previous week. I'd let Jen know the amount (sometimes she'd stay an extra hour, so the amount varies slightly) and Jen would write out a check when she picked up Kaylee in the afternoon.
2 weeks ago, I get an invoice for 1 week we already paid for, the previous week (which I actually had a check for), the current week, and about 3 weeks into the future. I asked the woman in the office about it--she said that the invoice probably had some future dates on it, and I shouldn't worry about it.
Last week, there's no invoice at all in the book. I didn't have the time to ask what was up.
This week, there's an invoice for daycare services for about 6 weeks on it. It covered all the way back to the first week of January (2 weeks we had already paid for) and through the middle of February. At the bottom was the total for all 6 weeks, and then a hand written correction showing how much we owed for the 4 weeks (including the future weeks) we had not yet paid.
And attached to that was a letter saying that we were being charged a $15 late fee for being deliquent on our account.
I went through our checking account and verified that the hand written total on the invoice was correct, and I called the provider later in the day and spoke to the director. I told her I had verified everything, but I was curious why we were being billed into the future. She said that they always billed two weeks ahead. That was bull, but I don't mind the idea of paying ahead, so I didn't argue it.
Then I say that Jen will be in with a check for the handwritten invoice amount in the afternoon, as long as she removes the late fee. She tells me that they've already done that once for me..and then corrects herself because she was referring to something totally different. She then tells me that it shouldn't matter if I didn't get an invoice the week previous--I should know how much I owe even if they don't give me an invoice. Then when she was done ranting, she agreed to remove the late fee.
So apparently they believe that I should be paying them whether they invoice me or not. I told Jen later that she'd probably love it if we just started paying them extra every week, too--if they can't even get invoices out in a timely fashion, nor can they print invoices that don't need hand written corrections, I'm sure extra money would just disappear into the books.
OK, I feel better now.